TechHub

Update: We're interviewing for this role, but are still taking applications until 18th March.

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We're hiring! We're looking for a fantastically talented, friendly, capable Front of House person for TechHub London. The role combines reception, member liaison, office management, facilities management, being the face of the physical TechHub London space, and our online network - getting involved with our social media and comms as well.

This is an incredibly important role for the company - in fact one of our most important roles - and is so much more than just buzzing people in. So if you're looking for something that doesn't need to use your brain, or you can just coast in, move along!

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We're looking for someone to join our great team in this busy role in Shoreditch. Working at TechHub means you'll get to be part of  a fast-growing and very exciting tech community, and be right at the heart of it. You'll be working with a smart, fun, friendly team of 10 awesome people.

Would you like to be part of a tech startup phenomenon? TechHub launched 18 months ago and in that short time has had a huge amount of media coverage and interest from the tech startup community. We're committed to making a difference to tech startups in London and beyond, and have some very exciting announcements on the horizon about new international locations with the first TechHub Riga in Latvia having opened in February! In the next few months we'll be moving (very close by) to a new location - we're growing really fast.

For this role, you'll need to be super flexible, quick on your feet, able to multitask and be ready to get stuck in no matter what the challenge. You need to be bright and super outgoing - a huge smile and friendly chat is what we need to greet everyone who comes through our door.

This is a great opportunity for someone with an excellent eye for detail and a love of interacting with people, ideally with office management experience who wants to take it to the next level and grow with TechHub. If you're successful, speedy advancement is definitely an option - you could end up working on operations for TechHub, moving into events, heading up all marketing and comms, or setting up and managing a TechHub in an international city. There are huge possibilities for the right person! 

This is a great opportunity for someone who loves people and is keen to work in a start-up environment and have the opportunity to rapidly move up within the company. 

Core duties of the roles:

Reception 

• Greet members and guests, assign & monitor guest passes - you're the first port of call for any member queries and external contact
• Manage the physical sign-in process
• Book meeting rooms  and tours
• Answer calls, emails and queries

Office & facilities management

• Open up in the mornings and sometimes close up in the evenings when required
• You know everything that's going on in the space at all times - everyone that walks through the door is your responsibility, unless they're passed to someone else
• Helping the operations manager deal with property maintenance - flagging and passing on any issues instantly, and communicating with members about it when necessary
• Monitoring consumables - from the milk in the kitchen to hand-towels in the bathroom. You'll keep an eagle-eye out to make sure things run smoothly

Social media & comms

• You're the friendly face of TechHub London on the online member network
• You'll manage our twitter account and engage in conversations on our Facebook page
• You'll become part of the tech scene through your presence on industry blogs and forums
• If you can write a kick-ass newsletter and blog posts, even better!

Event assistance (approx 1-2 evenings per month)

• All staff rotate on helping with events
• Help setting up the event space and catering 
• Greet speakers and attendees
• Manage the guest list

Role description

• This role will be full time 8.30am - 5.30pm (we're open 9am-6pm)
• Working on-site at TechHub London in City Rd, London EC1Y 2BJ and in the next few months, at TechHub @ Campus in Bonhill Street, London.

You’re an essential member of the TechHub team and we’ll be relying on you to be a friendly, professional face of the space. You’ll be genuinely valued – we want the benefit of your experience, skills and expertise to help us shape how the space is run, the processes that need to be put in place, and to come up with ideas to make TechHub even better.

You are:

• Punctual, with excellent time-keeping and completely reliable – you’re such an important member of the team as sometimes you may be opening up in the morning or closing up at night and trusted with important responsibilities. We need to know you’ll be there when you say you will and are totally trustworthy! This is very, very important for this role.
• Super organised – great at managing your time and workload to ensure everything gets done and that handovers with other staff are smooth and seamless.
• Process-driven - while you're great at jumping in and doing things last-minute when necessary, you have strong skills in creating processes to ensure that nothing is forgotten and your work flows smoothly.
• Friendly and personable with great communication skills – you love interacting with people and helping make their day the best it can be. Our members are lovely people and we know you’ll enjoy meeting them.
• Excellent at remembering names and faces – you’ll be getting to know the people who visit TechHub and everyone loves to be treated like a valued member, rather than a membership number!
• Comfortable working independently - as you're sat away from the rest of the team, you'll need to really enjoy interacting with members as a big part of your day, but still work as part of the team.
• Great with using computers and the internet - you'll need to quickly get to grips with our systems, so good skills with the ability to learn new software, applications and technology is a must.
• Excellent English language skills - top notch communication ability is a must including correct spelling.
• Happy to muck in – as with any startup, some duties might be unexpected, or there might be times when it’s all hands on deck. We’re looking for people who want to see TechHub succeed and will get the job done.
• Innovative, creative and proactive – you’ll be developing processes and working out the best ways of doing things, including problem solving. If you think something could be improved, we want to hear your thoughts, and we’d love you to anticipate issues before they arise, and take action where it’s needed.
• The kind of person who goes the extra mile – you’re genuinely helpful and committed and these qualities won’t go unnoticed at TechHub, we believe in giving credit where credit’s due.
• Ideally enthusiastic about technology and entrepreneurship – this is what we’re all about and we’d love our staff to understand why tech companies need TechHub and to gain an insight into what it’s like to startup and run a company.

While we're seeking someone who will really love this role, there are great opportunities to move forward with TechHub in time, either into events planning and management or into a more senior management role for one or more TechHub spaces.

As this role is very important to the company, we're looking for someone who want to join the TechHub team and who are interested in full-time, long-term work  (not suitable as a holiday temp job).

Important: To apply, make sure you do the following:

• email your CV to Elizabeth at elizabeth at techhub.com
• put 'I want to work Front of House at TechHub London' in the subject line
• include a covering email telling us why you're interested in the role. We want to know why you're excited by this particular opportunity.
• briefly detail your relevant experience and skills in the email. 
• tell us why we should hire you
• include your hourly rate & salary expectations - bear in mind that we are a startup, so won't be able to offer corporate salaries
• and include your earliest start date 

Be professional but with personality - don't write like a corporate drone, let your real self shine through your email.

NO PHONE CALLS - if you call, we'll assume that you're not able to follow direction or didn't bother to read the full advert.

TechHub, the hub for technology entrepreneurs from around the world is launching early July. We need great staff to help us greet members, manage the space, set up events and more. We're have two permanent, long-term Reception/Host jobs available for the London space

This is a great opportunity for someone who loves people and is keen to work in a start-up environment and have the opportunity to move up within the company. 

Core duties of the roles:

Reception

• Greet members and guests, assign & monitor guest passes
• Manage the physical sign-in process
• Manage the online booking processes for the co-working space, meeting rooms and device-testing room
• Answer queries
• Book taxis

Facilities management

• Set up the co-working space in the morning
• Ensure kitchen is clear and cleaners have done their job
• Check meeting rooms & set up
• Oversee printing, consumables & maintenance
• Manage any technical issues & order tech support visits where necessary

Event management

• Oversee setting up the event space and catering (you’ll have assistance with the space/catering set-up)
• Greet speakers and attendees
• Manage the guest list

Role description

• TechHub is open 8am – 10pm, so you can choose from core working hours of either 7.30am – 3.30pm, or 2.30pm – 10.30pm, to suit your family arrangements or other commitments.
• Working on-site at TechHub London in City Rd, London EC1Y 2BJ

You’re an essential member of the TechHub team and we’ll be relying on you to be the friendly, professional face of the space. You’ll be genuinely valued – we want the benefit of your experience, skills and expertise to help us shape how the space is run, the processes that need to be put in place, and to come up with ideas to make TechHub even better.

You are:

• Punctual, with excellent time-keeping and completely reliable – you’re such an important member of the team as you’ll be opening up in the morning or closing up at night and trusted with important responsibilities. We need to know you’ll be there when you say you will and are totally trustworthy!
• Super organised – great at managing your time and workload to ensure everything gets done and that handovers with your counterpart are smooth and seamless.
• Friendly and personable with great communication skills – you love interacting with people and helping make their day the best it can be. Our members are lovely people and we know you’ll enjoy meeting them.
• Excellent at remembering names and faces – you’ll be getting to know the people who visit TechHub and everyone loves to be treated like a valued member, rather than a membership number!
• Great with using computers and the internet - you'll need to quickly get to grips with our booking and member-management systems, so good skills with the ability to learn new software, applications and technology is a must.
• Ideally enthusiastic about technology and entrepreneurship – this is what we’re all about and we’d love our staff to understand why tech companies need TechHub and to gain an insight into what it’s like to start-up run a company.
• Happy to muck in – as these are new roles, some duties might be unexpected, or there might be times when it’s all hands on deck. We’re looking for people who want to see TechHub succeed and will get the job done.
• Innovative, creative and proactive – you’ll be developing processes and working out the best ways of doing things. If you think something could be improved, we want to hear your thoughts, and we’d love you to anticipate issues before they arise, and take action where it’s needed.
• The kind of person who goes the extra mile – you’re genuinely helpful and committed and these qualities won’t go unnoticed at TechHub, we believe in giving credit where credit’s due.

While we're seeking people who will really love these roles, there are great opportunities to move forward with TechHub in time, either into events planning and management or into a more senior club management role for one or more TechHub spaces.

As these roles are very important to the company, we're looking for people who want to join the TechHub team and who are interested in full-time, long-term work  (not suitable as holiday temp jobs).

Important: To apply, make sure you do the following:

• email your CV to Elizabeth at hostjobs@techhub.com
• include a covering email telling us why you're interested in the role
• briefly detail your relevant experience and skills in the email. We want to see that you're excited by this particular opportunity.
• include your salary expectations
• tell us which role you're interested in (early or late)
• and include your earliest start date